Terms of service

Published On : 7th September 2024
BookMyTask.com is operated by BMT Online Services Private Limited

The website https://bookmytask.com and the mobile application ‘BookMyTask’ (collectively referred as “Website”) is owned and operated by BMT Online Services Private Limited, a company incorporated in India under the Companies Act, 1956 (“Company”) having its registered office at BookMyTask, Shop 101, B Wing, Samartha Aishwarya, K L Walawalkar Marg, Off New Link Road, Oshiwara, Andheri West, Mumbai – 400053, Maharashtra, India. The Company is engaged in the business of providing on demand services for home or office improvement including long term contracts to its customers through its team of service experts or professionals (“Services”).

At BookMyTask, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy (“Privacy Policy”) sets out the privacy practices of the Company with respect to the entire content of the Website.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal or website of the Company. We request you to go through this Privacy Policy and the Terms of Service carefully before you decide to access this Website.

For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to the Company and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates on the Website in any manner or capacity.

The protection and security of your personal information is our top priority, and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our Services and the Website or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Service. If you do not agree to this Privacy Policy, do not subscribe to the Services, use the Website or give us any of your information.

COLLECTION OF INFORMATION

We may collect information from you, through your use of the Website or our services or by joining the BookMyTask community on online platforms or websites, or which is provided to one of our marketing partners or through any engagement with BookMyTask. We may collect and process personal information provided by you, including but not limited to:

Information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the user such Contact Data (address, location, email address, contact number), Identity and Profile Data (name, username, photograph, gender, age), Marketing and Communication Data (information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences, chat and call records), Technical Data (your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices), Transaction Data (details of the Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments), we also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Any data that is automatically captured by the Website such as your mobile phone operating system every computer / mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer’s Internet Protocol or “IP” address. When you request a page from any page within the Website, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Website.

USE OF THE INFORMATION COLLECTED

Use of the Information for Services

The primary goal of the Company in collecting the information is to provide you a platform for the purpose of providing the Services. The Company may use the Personal Information provided by you in the following ways:

- To help provide you the Services;
- To observe, improve and administer the quality of Service;
- To analyse how the Website is used, diagnose technical problems;
- Remember the basic information provided by you for effective access;
- To confirm your identity in order to determine your eligibility to use the Website and avail the Services;
- To notify you about any changes to the Website;
- To enable the Company to comply with its legal and regulatory obligations;
- For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Website;
- Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and
- To enforce the Company’s Terms of Service.
Sale of Assets, Merger, Acquisition

Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger involving the Company.

Cookies

Cookies are small portions of information saved by your browser onto your computer / mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted service. Any information that is gathered by cookies or other web tracking technologies on the Website, and the use of the same is subject to the disclosures and options provided in the Cookies Policy (Cookies Policy – Refer Below)

SHARING OF INFORMATION

Contracting

The Company may partner with another party to provide certain specific services if required. When you sign-up for such services, the Company will share names, or other Personal Information that is necessary for the third party to provide these Services as desired. The Company’s contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.

Targeted Advertising

You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers, for the limited purpose of allowing or permitting such third-party service providers, including Google, and other social media websites to display BookMyTask advertisements and notifications on websites across the Internet, based on the information that is collected by BookMyTask, to optimize and display advertisements based on your past preferences and visits on the Website as part of its Services. The Company does not allow any unauthorized persons or organization to use any information that the Company may collect from you through this Website.

Regulatory Disclosures

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.

Referrals

When you e-mail a service available on the Website to any known or unknown person, you and names, contact and e-mail addresses or any other detail as may be required of the known or unknown person are requested. The details provided for referrals will only be used for this purpose unless permission is otherwise granted.

Link to Third Party Websites

This Website may contain links which may lead you to other Websites. Please note that once you leave the Company’s Website you will be subjected to the privacy policy of the other Website. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party sites linked to the Website, you do this entirely at your own risk. Any links to any partner or associates of the Company should be the responsibility of the Third Party, and the Company will not be responsible for notification of any change in name or location of any information on the Website.

We may further disclose your Personal Information to such third parties to whom we have transferred our rights and duties under any agreement entered into with such third parties and may also disclose your Personal Information to any of our affiliates, subsidiaries or related entity.

SECURITY OF INFORMATION

The Company has put in place appropriate methods and managerial procedures to safeguard and secure such Personal Information. The Company only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the user. The Website allows users access to their Personal Information and allows them to correct, amend or delete inaccurate information.

The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

The information that is collected from you may be transferred to, stored and processed at any destination within and / or outside India. By submitting information on the Website, you agree to this transfer, storing and / or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

In using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.

In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

EXCLUSION

This Privacy Policy does not apply to any information other than information collected by the Company through the Website including such information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Website or through any other means. This includes, but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use, disclose such unsolicited information without limitation.

The Company also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide Services to you. However, the Company is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.

DATA RETENTION

The Company shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that the Company, no longer use your information to provide you Services, contact us through email at [email protected]. Even after your account is terminated, the Company may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

RIGHT TO WITHDRAW CONSENT

The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, the Company will stop processing the relevant Personal Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws. The Company will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting the Company or by using the functionalities of the Website.

RIGHT TO CORRECTION

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. The Company relies on the users to disclose to it all relevant and accurate information and to inform the Company of any changes. If you wish to make a request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to [email protected].

ACCESS OUTSIDE INDIA

The Company makes no representation that the Website is appropriate to be used or accessed outside India. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Company is compliant with the laws of India. If any users use or access the Website from outside India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction and the Company shall not have any responsibility for or liability arising from, such compliance with local laws. These Privacy Policy does not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.

10.

NOTIFICATION OF CHANGES

From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Company makes any material changes, it will notify you by appropriate message or email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

11.

OPT IN AND OPT OUT PROCEDURES

Upon registration, you may receive certain communication from the Company, and you may at any time choose to opt-out of receiving further communications from the Company. To be completely removed from the Company’s mailing list, you may contact us at [email protected]. If you are using an e-mail forwarding service or other similar service, please make sure to include the correct e-mail address or addresses.

12.

CONTACTS PERMISSION

On registration or App download you might be asked for access to your phonebook contact details. This will help us to notify about the new services or offers relevant to you in case of bulk deals or services to be utilised in groups for better offers.

13.

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any User grievance relating to the discrepancies or misuse of information so provided to BookMyTask may be addressed to the grievance officer, whose details are provided below appointed by BookMyTask for this purpose.
Name: Mrs. Nidhi C.
Customer Relation Officer
Contact Number: +91 7506945149
Email Id: [email protected]
The grievance officer shall address the grievance within one month of the date of receipt of such grievance from the User.

14.

ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Company’s information collection, use and disclosure practices, you may contact us at: [email protected]. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company’s privacy practices.

Cookies Policy

Published On : 7^th September 2024

BookMyTask.com is operated by BMT Online Services Private Limited

BMT Online Services Private Limited understands that your privacy is important to you and are committed to being transparent about the technologies it uses. This Cookie Policy (“Cookie Policy”) explains how and why cookies (“Cookies”) may be stored on and accessed from your device when you access, use or visit the website https://bookmytask.com or the associated mobile applications, any associated plug-ins or any email communication by us (collectively, our “Websites”). Please read this Cookie Policy carefully before using our Website. This Cookie Policy should be read together with our Privacy Policy and our Terms of Service.

By clicking “Accept”; on the Cookie banner, you give us your consent to store and access Cookies and Other Tracking Technologies as described in this Cookie Policy.

This Cookie Policy should be read together with our Privacy Policy and our Terms of Service.

For the purposes of this Cookie Policy, the words “us”, “we”, and “our” refer to BMT Online Services Private Limited and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates on the Website in any manner or capacity.

WHAT ARE COOKIES?

Cookies are small text files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies are very useful and enable an internet website to recognize you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by: improving your browsing comfort, and/ or adapting the content of a page to your areas of interest.

HOW DOES OUR WEBSITE USE COOKIES?

We may use information collected from our Cookies to identify user behaviour and to serve content and offers based on your profile, in order to personalize your experience and in order to enhance the convenience of the users of our Website.

We permit third-party service providers to serve tailored advertisements to the users on the Website, and further permit them to access their own Cookies or similar technologies on the user’s device to access the Website or avail the Services.

The user acknowledges and agrees that third party service providers may use Cookies or similar technologies to collect information about the user’s pattern of availing the Services, in order to inform, optimize, and provide advertisements based on the user’s visits on the Website and general browsing pattern and report how third-party service providers advertisement impressions, other uses of advertisement services, and interactions with these impressions and services are in relation to the user’s visits on such third party’s website.

We neither have access to, nor do the Privacy Policy or Terms of Service govern the use of Cookies or other tracking technologies that may be placed by third party service providers on the Website. These parties may permit the user to opt out of tailored advertisement at any time, however, to the extent advertising technology is integrated into the Services, the user may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability whatsoever for the user’s receipt or use of such tailored advertisements.

INFORMATION ON THE TYPES OF COOKIES THAT ARE USED ON OUR WEBSITE

We have provided below, the details of the types of Cookies that are used on our Website as well as other relevant and useful information on the Cookies. You can also find more information on the Cookies when you click the pop-up window that specifically asks to accept or reject the Cookies.

Technical Cookies:

These Cookies are necessary to enable you to move around our Website and use its features. These Cookies also allow our Website to remember your previous action within the same browsing session.

Analytical Cookies:

These Cookies are used by us or third-party service providers to analyse how our Websites are used and how they are performing. For example, we use cookies to know which country or location you are in when you request a service to help base the contents on your location. We also use some Cookies from Google Analytics and Websites to obtain web analytics and intelligence about our Website. These tools use programming code to collect information about your interaction with our Website, such as the pages you visit, the links you click on and how long you are on our Website. These tools do not store any personal identifiable information.

Functionality Cookies:

These Cookies allow our Website to remember choices you make when you visit our Website in order to provide enhanced, more personalized features to you. For example, we use cookies to know previous orders to help based the new offers or services based on your previous requirements. The types of information collected by Functionality Cookies include but not limited to language preference, the region you are located in or similar data.

Advertising and Retargeting Cookies:

These Cookies save information from your browsing history in order to record your interests and your browsing path on our Website. We may use advertising and targeting cookies for retargeting, which enables our advertising partners to target advertising to you on other Websites, based on your visit to our Website. Without these Cookies, online advertisements you encounter will be less relevant to you and your interests.

HOW DO I REFUSE OR WITHDRAW MY CONSENT TO THE USE OF COOKIES?

If you do not want Cookies to be placed on your device, we suggest you set your preferences regarding Cookies. You may also contact us at [email protected]

If you wish to remove previously stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent our Website from placing further Cookies on your device unless and until you adjust your “Cookie Preferences” choice as described above. If you disable Cookies, please be aware that some of the features of our Service may not function correctly.

CONTACT DETAILS

If you have any other questions or comments about our Cookie Policy, please contact us:
Name: Mrs. Nidhi C.
Customer Relation Officer
Contact Number: +91 7506945149
Email Id: [email protected]